Question 1

Do I need to be a certified beauty professional to purchase?

Accepted Answer

Yes, Lash and Brow Supply is exclusively for certified beauty professionals. If you are not a certified beauty professionals please visit our sister store Paradigm Beauty

Question 2

Can I purchase products if I’m only a student?

Accepted Answer

Yes, you will need to provide proof of your school enrollment to purchase our professional products. Have any questions? Just message us!

Question 3

Where can I find educational resources for beauty professionals?

Accepted Answer

Visit our Training area in the menu to learn about our training courses and access free educational material.

Question 4

How can I see your latest promotions?

Accepted Answer

Visit the Specials section on our website to find any active sales or discounts!

Question 5

Where can I find product Safety Data Sheets (MSDS)?

Accepted Answer

You can find available MSDS documents by visiting the Resources section in the menu. This area also includes other free downloads and marketing materials you can use.

Question 6

Do you have programs/discounts for salon chains, franchises, or schools?

Accepted Answer

Certain product lines offer discounts for salons, franchises, and schools. Please email us for more information at hello@lashandbrowsupply.com

Question 7

Do you price match?

Accepted Answer

Depending on the products you are inquiring about, we may be able to price match. Please email us at hello@lashandbrowsupply.com

Question 8

Do you charge sales tax?

Accepted Answer

Orders shipped to Ohio are subject to a 6.5% sales tax. Taxes may vary based on location. Some states require sales tax on orders, which will appear in your order summary unless you have submitted a state resale license. To claim Ohio Sales Tax Exemption, please email your reseller's license to hello@lashandbrowsupply.com.

Question 9

What payment methods are accepted?

Accepted Answer

We accept all major credit cards (Visa, MasterCard, Discover, American Express), as well as PayPal and Shop Pay installments. We do not accept checks.

Question 10

What are the shipping costs?

Accepted Answer

Shipping costs vary depending on your order and the shipping method you choose at checkout.

Question 11

How long will it take for my order to arrive?

Accepted Answer

Orders are typically processed within 1-2 days. Estimated delivery times depend on the shipping method selected and may be affected by weekends or holidays:USPS Ground: 5-7 business daysUSPS Priority Mail: 3-4 business daysFedEx Express: 2 business days

Question 12

Do you ship to Alaska and Hawaii?

Accepted Answer

Yes, we ship to both Alaska and Hawaii. Shipping costs depend on weight and method. Some items may be restricted due to chemical content or manufacturer regulations.

Question 13

Do you ship outside of the USA?

Accepted Answer

No, we do not ship outside of the continental USA. We are not permitted to ship some products, such as Elleebana, to Puerto Rico.

Question 14

Why is my order delayed?

Accepted Answer

While we work hard to fulfill orders promptly, deliveries occasionally take longer than expected due to carrier delays, holidays, or (rarely) high order volume. If you have received a shipping confirmation email, your order is on its way! If you haven’t received a shipping confirmation email within 48 hours of placing your order, please contact us, and we will identify the cause of the delay and estimate your delivery date.There are a few reasons your order may be experiencing a delay:New Customer Verification: If you are a new customer, you might experience a minor delay on your first order as we verify your professional license. Please check your email for any status updates on your professional beauty license.Attempted Delivery Notification: If you’ve received an "attempted delivery" notification, the carrier will attempt delivery the following business day. For further concerns, please contact the carrier directly.

Question 15

What if my order is undeliverable?

Accepted Answer

Please ensure your shipping address is correct. If your order is undeliverable due to an incorrect address and returned to us, we offer a one-time complimentary re-shipment. After a second return, you’ll be responsible for additional shipping charges.

Question 16

What is Package Protection, and should I include it with my order?

Accepted Answer

Package Protection is an optional insurance feature automatically added to your shopping cart to cover lost or stolen packages. You may remove this protection by toggling it off in your cart before checkout if you prefer not to pay for the added insurance. Please note that if you remove Package Protection, your order will not be insured if it is lost or stolen, and you will need to contact the carrier directly to resolve any issues.

Question 17

My package is missing—what should I do?

Accepted Answer

If your package is missing, please contact us with your email and order number. We will assist you with contacting the carrier and, if you have Package Protection, we will help you with what to do next.

Question 18

Are you able to dropship to my customers?

Accepted Answer

Yes! Before checkout, look for the dropship link or checkbox option to dropship in your cart. Please use the recipient's shipping address during checkout, as this is where the order will be sent. The billing address and company name you provide will be displayed as the sender of the package. If no company name is provided, we will use your first and last name.

Question 19

How do I return or exchange an item?

Accepted Answer

We offer a No-Hassle 30-Day Guarantee for returns and exchanges. To be eligible for a return, items must be unopened, unused, and in their original packaging. We only accept returns on items purchased directly from Lash & Brow Supply, and all returned items will be inspected before issuing any refund.To start a return, please email hello@lashandbrowsupply.com. If eligible, you may send your items to:Lash & Brow Supply6515 Winford Ave. Suite CFairfield Township, OH 45011Please inspect your package right away and report any issues within 14 days of delivery.

Question 20

What if my order is damaged, defective, or mis-shipped?

Accepted Answer

If you receive a damaged, defective, or mis-shipped item, please contact us at hello@lashandbrowsupply.com within 14 days. We will arrange for a replacement or refund, which will be processed within 5-7 business days after we receive the return.

Question 21

How long does it take to receive my refund?

Accepted Answer

Refunds are typically processed within 5-7 business days once we receive and inspect your returned items. The refund will be issued to your original payment method.

Question 22

Do you offer Package Protection?

Accepted Answer

Yes, we strongly encourage purchasing our Package Protection, which is automatically added to your shopping cart. This insurance allows us to replace your package if it is lost or stolen. If you choose to remove Package Protection, we are not responsible for lost or stolen packages, and you will need to contact the carrier directly to resolve any issues. If you purchased Package Protection and have not received your package, please contact us immediately.

Question 23

Are there any weather-related restrictions on returns?

Accepted Answer

We are not responsible for items damaged due to weather conditions, such as extreme heat, cold, or water damage. If weather could be an issue, we recommend coordinating with your local mail carrier to hold your package for pick-up.

Question 24

How do I track my order?

Accepted Answer

You can track your order by visiting here and entering your order number for updates in our chatbot.

Question 25

How do I update my saved addresses?

Accepted Answer

Visit your account page on our website to update saved addresses.

Question 26

How can I leave feedback or a review?

Accepted Answer

Leave a review directly on the product page or email feedback to hello@lashandbrowsupply.com.

Question 27

Why am I not receiving emails?

Accepted Answer

Please check your spam folder and add hello@lashandbrowsupply.com to your contacts.

Question 28

How do I unsubscribe from emails?

Accepted Answer

Click the "Unsubscribe" link at the bottom of any email.

Question 29

Who is allowed to take your training courses?

Accepted Answer

Only licensed beauty professionals or students who have completed at least 75% of their school program may take our training courses.

Question 30

How can I earn points?

Accepted Answer

You can earn points by completing actions listed on our rewards page! Just visit the Rewards Page to see all the ways you can participate.

Question 31

How can I spend my points?

Accepted Answer

It's easy to see what you can redeem! Just visit the Rewards Page to explore all the rewards available for your points. Start maximizing your savings today!

Question 32

How do I participate?

Accepted Answer

In order to join the program, just register for an account. Once you have done it, you are welcome to participate in all actions we have prepared for you to earn points.

Have Questions?

Authorized Supplier

20+ Years in Beauty

Pro-Grade Products

Fast USA Shipping

Subscribe to our emails

Shopping

Information

Brands

Need help?